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Cancellation Terms

Cancellation, Disconnection & Service Reinstatement Terms

Charges to Re-Instate Lines After Barring or Cessation Due to Non-Payment

  • A charge of £45 + VAT per service will be added to your next bill to reinstate services barred due to non-payment of an invoice.
  • A charge of £110 + VAT will be made to reinstate any line that has been ceased due to non-payment of an invoice.
  • A disconnection fee of £199 + VAT will be added to your final invoice, should your agreement be terminated due to non-payment.

Additional Charges for Early Termination

  • In addition to early termination charges and rental charges and any other charges due if you early terminate any line, including mobile lines, there will be an admin charge of £99.00 + VAT per line.
  • In addition to early termination charges and rental charges and any other charges due if you early terminate any broadband or data service there will be an admin charge of £99.00 + VAT per service.
  • In addition to early termination charges and rental charges and any other charges due if you early terminate any inbound or non-geographic number there will be an admin charge of £99.00 + VAT per service.

Additional Charges for Number Porting

  • If you port or migrate a mobile number from us to another provider, we reserve the right to charge a £35 + VAT porting fee and a £35 + VAT admin fee per number.
  • If you port or migrate a fixed line number from us to another provider, we reserve the right to charge a £35 + VAT fee per number.
  • There is a £65 + VAT disconnection fee for disconnecting Broadband services or leaving for another provider at any point in the contract.

All charges are subject to VAT at the prevailing rate.